At Chander, I lead product strategy as we continue to build AI-driven automation into the ChandlerCX customer communications platform. In February 2026, my startup, Novagentic was acquired by ChandlerCX, where I now serve as global chief product officer.

Organisations in regulated industries – such as financial services, public sector, healthcare and education – face higher compliance complexity, rising customer expectations, and pressure to reduce costs every day. The organisations that thrive over the next decade will be those that are able to communicate empathetically through intelligent automation at scale.

I’ve worked with clients in superannuation, insurance, investments, banking, and public sector to deliver enterprise applications that embed automation into their day-to-day workflows. My background in UK, US and Australia spans leading agile teams to build enterprise applications, AI product strategy and leadership, and building amazing businesses that deliver outcomes our customers love.

If you’re working in communications, operations or transformation in a regulated organisation, I’d love to hear from you and discuss how ChandlerCX could help you solve your customer engagement challenges.