Recent Episodes
Sept. 22, 2025
Episode 7 - Navigating NPP and Payday Super: what super funds need to know
#7. Co-hosts Sarah Penn and Neil chat with Marnie Ryan, head of product innovation and enablement at AP+ (formerly NPP Australia). We cover: NPP and Superannuation: From 1 July 2026, funds must accept real-time payments via t...
Sept. 8, 2025
Bold moves for Super: reforms, regulation, and the housing investment debate
#6. Co-hosts Sarah Penn and Neil Benson break down the latest news and debates in the superannuation sector. We cover: Legislative inaction: Despite big talk from government and industry summits, there’s little movement yet o...
Aug. 25, 2025
Inside complaints data: Insights from Heather Gray, Lead Ombudsman Superannuation at AFCA
#5. Co-hosts Sarah Penn and Neil Benson chat with Heather Gray, Lead Obudsman, Superannuation at Australian Financial Complaints Authority. We cover: Complaints as Feedback: Complaints are valuable for identifying service imp...
Aug. 11, 2025
From DDO to FAR: What’s Shaping Superannuation’s Future Right Now
In this episode, Sarah and Neil discuss: AFCA Complaints Down: Overall complaints about financial services are down 4%, with superannuation-specific complaints dropping a huge 16%. Notably, complaints about claims handling fe...
July 28, 2025
Well-Intentioned Mishaps: When Tech Goes Wrong
Do we really care about 1 year fund returns or is it just marketing? Binding death benefit nominations - don't write 100.00% Sarah was at risk conference so wants to talk it. When good intentions end badly and what we can lea...
July 14, 2025
Episode 2 - is it OK for funds to spend $ on marketing?
NEWS: APRA on the warpath re fund expenditure. "Where APRA identifies practices which fall short of legal requirements, APRA will utilise the full range of its powers to hold an RSE licensee accountable." Super funds on track...
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