Jan. 19, 2026

Adrian Gervasoni: Transforming Member Portals for Superannuation Success

Adrian Gervasoni: Transforming Member Portals for Superannuation Success
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#17. Co-hosts Sarah Penn and Neil Benson chat with Adrian Gervasoni, Executive Manager Advice Services at Industry Fund Services. We cover a lot of ground, including:

  1. Member engagement challenges
  2. Rethinking the member journey
  3. Super as 'your future wage'
  4. Super portals try to present too much info
  5. The power of nudges
  6. The new class of advisers - what this means in practise
  7. What we can learn from banks closing branches and moving customers online
  8. Webinars and events are fun but only reach a small number of people
  9. The future of portals

Want to hear more from Adrian? Follow him on LinkedIn.

And have ideas for other guests we should interview? Drop us a line and let us know!