Xavier O'Halloran

CEO at Super Consumers Australia

Xavier O’Halloran is a consumer advocate dedicated to ensuring industry and regulators remain accountable to consumer needs in financial services. He works closely with a team of finance experts to help people make better financial decisions and is passionate about cutting through complexity and industry spin so Australians can confidently manage their financial wellbeing.

Xavier is the Director of Super Consumers Australia, an organisation focused on amplifying the voices of Australians on low and middle incomes and advocating for fair outcomes across Australia’s $4.5 trillion superannuation industry.

Previously, he led the policy response to the Financial Services Royal Commission at CHOICE, Australia’s leading consumer advocacy organisation. His broader experience spans telecommunications, competition policy, data policy, and consumer advocacy.

July 30, 2026

Xavier O'Halloran: Superannuation's Customer Service Failures

#31. The episode digs into why customer service in superannuation call centres is consistently failing, what that means for members at moments of real need, and whether mandatory service standards are required to fix it. Xavier O'Halloran of Super Consumers Australia joins Neil Benson and Sarah Penn to break down the findings of a first-of-its-kind research project: not one super fund met basic customer care expectations, with average scores across the industry barely scraping 49 out of 100. T...

Guest: Xavier O'Halloran

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