Episodes
Nov. 24, 2025
Member Engagement Breakthroughs: Insights from Engage 2025
#13. Hosts Neil Benson and Sarah Penn dive deep into the world of Australian superannuation. This week, they're joined by an insightful panel of guests—including Emma Jonceski (Aware Super), Cathy Duncan (TCS), Alana Devitt (...
Nov. 17, 2025
How Will Australians Retire in 2040? Insights from the ASFA Conference
#12 Neil and Sarah have just wrapped up at the ASFA conference, and they reconnect with industry leaders and discuss the latest trends shaping super, from digital innovation and regulatory challenges to the future of retireme...
Nov. 14, 2025
Superannuation’s Challenges Exposed at ASFA Conference 2025
#11. We’re excited to bring you the highlights from the cloakroom of the expo hall at this year’s ASFA Conference on the Gold Coast. Only the most glamourous locations for your intrepid hosts, dear listener! Neil and Sarah un...
Oct. 28, 2025
Superannuation Under the Microscope: Fees, Taxes, The Gender Gap, and Annuities
#10. Co-hosts Sarah Penn and Neil Benson discuss the latest news and issues affecting the Australian superannuation sector. We cover: Big fines in the industry: ASIC and CBUS settle member claims delays with a $23.5 million f...
Oct. 20, 2025
Sanity Prevails: Breaking Down the Latest Superannuation Tax Changes and Payday Super
#9. Neil and Sarah sit down to discuss the latest developments in Australian superannuation policy. After two years of debate and lobbying, the government has announced changes to the proposed Div296 tax on high-balance super...
Oct. 6, 2025
Joe Longo’s Exits ASIC Exit, SMSF Risks, DIV296 Delays and Aged Pension Asset Test Debate
#8. Co-hosts Neil Benson and Sarah Penn discuss the latest news and events affecting Australia's superannuation sector, including: Joe Longo is stepping down as chair of ASIC Macquarie Investment Management offers compensatio...
Sept. 22, 2025
Navigating NPP and Payday Super: what super funds need to know
#7. Co-hosts Sarah Penn and Neil chat with Marnie Ryan, head of product innovation and enablement at AP+ (formerly NPP Australia). We cover: NPP and Superannuation: From 1 July 2026, funds must accept real-time payments via t...
Sept. 8, 2025
Bold moves for super: reforms, regulation and the housing investment debate
#6. Co-hosts Sarah Penn and Neil Benson break down the latest news and debates in the superannuation sector. We cover: Legislative inaction: Despite big talk from government and industry summits, there’s little movement yet o...
Aug. 25, 2025
Inside complaints data: Insights from Heather Gray, Lead Ombudsman Superannuation at AFCA
#5. Co-hosts Sarah Penn and Neil Benson chat with Heather Gray, Lead Obudsman, Superannuation at Australian Financial Complaints Authority. We cover: Complaints as Feedback: Complaints are valuable for identifying service imp...
Aug. 11, 2025
From DDO to FAR: What’s shaping superannuation’s future right now
#4. Sarah Penn and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. AFCA Complaints Down: Overall complaints about financial services are down 4%, with superannuation-specific c...
July 28, 2025
Well-intentioned mishaps: when tech goes wrong
#3. Sarah Penn (CEO of Mayflower Consulting) and Neil Benson (CEO of Superware) discuss the latest news and views affecting Australian superannuation professionals. Do we really care about 1 year fund returns or is it just ma...
July 14, 2025
Is it OK for funds to spend $$$ on marketing?
#2. Sarah Penn and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. NEWS: APRA on the warpath re fund expenditure. "Where APRA identifies practices which fall short of legal req...
June 30, 2025
It's Launch Day!
#1. #4. Sarah Penn (CEO of Mayflower Consulting) and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. NEWS: Div296/$3m super tax/unrealised gains tax benefits from super more th...