Episodes

#20. Sarah flies solo! And discusses death benefit claims and deceased estates with Ben Darlow and Sarah Poole from EstateXchange . We cover: The death benefit challenge: Processing death benefit claims is often complex, manu...

#19. Co-hosts Neil Benson and Sarah Penn unpack the latest trends and news impacting the superannuation industry. We cover: Super brand recognition: Surprising results from a Conjointly brand tracker highlight low public awar...

#18. Co-hosts Sarah Penn and Neil Benson discuss ASIC’s 2026 priorities and what they mean for super funds. Private credit risks: ASIC flags concerns about retail exposure to private market credit products. Experience of fund...

#17. Co-hosts Sarah Penn and Neil Benson chat with Adrian Gervasoni, Executive Manager Advice Services at Industry Fund Services. We cover a lot of ground, including: Member engagement challenges Rethinking the member journey...

#16. Co-hosts Neil Benson and Sarah Penn return for the first episode of 2026 with a roundup of big news and trends in the superannuation industry. We cover: Holiday updates: Neil did some DIY renovations and Sarah struggled ...

#15. Neil Benson and Sarah Penn dive into a lively year-end review of Australia’s superannuation industry. From legislative wins and regulatory challenges to industry shakeups and innovative tech trends, they unpack the major...

#14. Cohosts Neil Benson and Sarah Penn are joined by Victoria Butt, CEO and founder of Parity Consulting, to unpack the latest trends shaping the talent market as we head toward 2026. Drawing on fresh insights from nearly 5,...

#13. Hosts Neil Benson and Sarah Penn dive deep into the world of Australian superannuation. This week, they're joined by an insightful panel of guests—including Emma Jonceski (Aware Super), Cathy Duncan (TCS), Alana Devitt (...

#12 Neil and Sarah have just wrapped up at the ASFA conference, and they reconnect with industry leaders and discuss the latest trends shaping super, from digital innovation and regulatory challenges to the future of retireme...

#11. We’re excited to bring you the highlights from the cloakroom of the expo hall at this year’s ASFA Conference on the Gold Coast. Only the most glamourous locations for your intrepid hosts, dear listener! Neil and Sarah un...

#10. Co-hosts Sarah Penn and Neil Benson discuss the latest news and issues affecting the Australian superannuation sector. We cover: Big fines in the industry: ASIC and CBUS settle member claims delays with a $23.5 million f...

#9. Neil and Sarah sit down to discuss the latest developments in Australian superannuation policy. After two years of debate and lobbying, the government has announced changes to the proposed Div296 tax on high-balance super...

#8. Co-hosts Neil Benson and Sarah Penn discuss the latest news and events affecting Australia's superannuation sector, including: Joe Longo is stepping down as chair of ASIC Macquarie Investment Management offers compensatio...

#7. Co-hosts Sarah Penn and Neil chat with Marnie Ryan, head of product innovation and enablement at AP+ (formerly NPP Australia). We cover: NPP and Superannuation: From 1 July 2026, funds must accept real-time payments via t...

#6. Co-hosts Sarah Penn and Neil Benson break down the latest news and debates in the superannuation sector. We cover: Legislative inaction: Despite big talk from government and industry summits, there’s little movement yet o...

#5. Co-hosts Sarah Penn and Neil Benson chat with Heather Gray, Lead Obudsman, Superannuation at Australian Financial Complaints Authority. We cover: Complaints as Feedback: Complaints are valuable for identifying service imp...

#4. Sarah Penn and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. AFCA Complaints Down: Overall complaints about financial services are down 4%, with superannuation-specific c...

#3. Sarah Penn (CEO of Mayflower Consulting) and Neil Benson (CEO of Superware) discuss the latest news and views affecting Australian superannuation professionals. Do we really care about 1 year fund returns or is it just ma...

#2. Sarah Penn and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. NEWS: APRA on the warpath re fund expenditure. "Where APRA identifies practices which fall short of legal req...

#1. #4. Sarah Penn (CEO of Mayflower Consulting) and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. NEWS: Div296/$3m super tax/unrealised gains tax benefits from super more th...