Insurance Gaps, Member Service, and International Investment Trends Impacting Super Funds
#23 Welcome to That Super Show, your inside look at Australia’s superannuation industry.
Neil Benson and Sarah Penn dive into the latest trends, challenges, and opportunities shaping super—from industry roadshows in the US to advances in AI, and the evolving insurance landscape.
They discuss why Australian funds are looking globally for investments, the efficiency and value of industry trips, and how regulation is impacting innovation. The episode also tackles important issues like the insurance gap for young blue-collar workers and the sharp rise in complaints within the sector, highlighting leadership changes and reflecting on the balance between investment returns and member services.
Grab your coffee, settle in, and join Neil and Sarah for another engaging and honest conversation about what’s working, what’s changing, and what needs improving in superannuation.
ARTICLES
- ASFA warns super insurance reforms have left thousands uncovered - Super Review
- Australian superannuation sector plans to woo US investors, companies and Trump officials in Washington gala
- Building a Stronger and Fairer Super System Act 2026 – Draft Regulations
- 'We've let our members down': Watson | Financial Standard
- AFCA receives record number of complaints in 2025 calendar year
That Super Show Sarah Penn, Chief Executive at Mayflower Consulting Neil Benson, Chief Product Officer at ChandlerCX
Mentioned in this episode:
Mayflower Consulting
This episode is brought to you by Mayflower Consulting. If your product team is capable, stretched, and the important structural work keeps getting pushed, that's where we come in. We embed with your team, get the work done, and leave you more capable.
About That Super Show
That Super Show is the podcast for Australia's superannuation professionals bringing you all the news and views about super funds and the sector.
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Sarah Penn
CEO of Mayflower Consulting
🟦 Sarah on LinkedIn: https://www.linkedin.com/in/sarahpennau
🟦 Mayflower Consulting on LinkedIn: https://www.linkedin.com/company/mayflowerconsulting
🟦 Mayflower Consulting website: https://mayflowerconsulting.com.au
Neil Benson
Founder of Novagentic
🟦 Neil on LinkedIn: https://www.linkedin.com/in/neilbenson
🟦 Novagentic on LinkedIn: https://www.linkedin.com/company/novagentic
🟦 Novagentic website: https://novagentic.ai
