That Super Show

Episodes

Inside complaints data: Insights from Heather Gray, Lead Ombudsman Superannuation at AFCA
Aug. 25, 2025

Inside complaints data: Insights from Heather Gray, Lead Ombudsman Superannuation at AFCA

#5. Co-hosts Sarah Penn and Neil Benson chat with Heather Gray, Lead Obudsman, Superannuation at Australian Financial Complaints Authority. We cover: Complaints as Feedback: Complaints are valuable for identifying service imp...
From DDO to FAR: What’s shaping superannuation’s future right now
Aug. 11, 2025

From DDO to FAR: What’s shaping superannuation’s future right now

#4. Sarah Penn and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. AFCA Complaints Down: Overall complaints about financial services are down 4%, with superannuation-specific c...
Well-intentioned mishaps: when tech goes wrong
July 28, 2025

Well-intentioned mishaps: when tech goes wrong

#3. Sarah Penn (CEO of Mayflower Consulting) and Neil Benson (CEO of Superware) discuss the latest news and views affecting Australian superannuation professionals. Do we really care about 1 year fund returns or is it just ma...
Is it OK for funds to spend $$$ on marketing?
July 14, 2025

Is it OK for funds to spend $$$ on marketing?

#2. Sarah Penn and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. NEWS: APRA on the warpath re fund expenditure. "Where APRA identifies practices which fall short of legal req...
It's Launch Day!
June 30, 2025

It's Launch Day!

#1. #4. Sarah Penn (CEO of Mayflower Consulting) and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. NEWS: Div296/$3m super tax/unrealised gains tax benefits from super more th...