Episodes

#7. Co-hosts Sarah Penn and Neil chat with Marnie Ryan, head of product innovation and enablement at AP+ (formerly NPP Australia). Highlights NPP and Superannuation: From 1 July 2026, funds must accept real-time payments via the New Payments Platform (NPP)—mandatory, and separate from Payday Super legislation. Modernising Payments: Transition away from BECS is set for 2030. Super funds need to get ready to shift from batched, delayed payments to instant, always-on transactions. Reconciliatio...

#6. Co-hosts Sarah Penn and Neil Benson break down the latest news and debates in the superannuation sector. Highlights Legislative inaction: Despite big talk from government and industry summits, there’s little movement yet on significant superannuation or tax reforms. Super funds vs. ATO: HESTA and ART are taking legal action against the ATO over imputation credits, fighting for millions owed to members and highlighting rare but bold fund challenges to regulators. Performance test wrap-up:...

#5. Co-hosts Sarah Penn and Neil Benson chat with Heather Gray, Lead Ombudsman, Superannuation at Australian Financial Complaints Authority. Highlights Complaints as Feedback: Complaints are valuable for identifying service improvement areas, even though funds aim to minimize them. Drop in Insurance Delay Complaints: There has been a notable reduction (39%) in complaints about delays in insurance claims within super funds, indicating successful improvements. Importance of Communication: Clea...

#4. Sarah Penn and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. Highlights AFCA Complaints Down: Overall complaints about financial services are down 4%, with superannuation-specific complaints dropping a huge 16%. Notably, complaints about claims handling fell by 39%, signalling real operational improvements across the industry. DDO & “Reasonable Steps” Under the Microscope: Design and Distribution Obligations (DDO) have moved the focus fro...

#3. Sarah and Neil discuss the latest news and views affecting Australian superannuation professionals. Highlights 00:02 - Introduction to the Super Industry 06:14 - Navigating Superannuation: The Importance of Proper Documentation 13:52 - Understanding Risk Management: The Bowtie Theory 20:57 - Introduction to the Complaints Resolution Scorecard 27:22 - Exploring AI Tools for Productivity Big Idea the bow tie of risk management - example here: https://www.manycaps.com/blog/risk/8-steps-...

#2. Sarah Penn and Neil Benson discuss the latest news and views affecting Australia's superannuation sector. News APRA on the warpath re fund expenditure. "Where APRA identifies practices which fall short of legal requirements, APRA will utilise the full range of its powers to hold an RSE licensee accountable." Super funds on track for 3rd consecutive year of robust returns. AMP includes crpyto in it's super portfolio. ATO approves NPP as payment method for payday super. Big Idea Framing,...

#1. Sarah Penn and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. News Div296/$3m super tax/unrealised gains tax benefits from super more than cost of age pension system APRA tells funds to get on with consider MFA impacts of super AML exemption Joe Longo (ASIC Director) tells super directors to do better And speaking of directors, CPS510 (Governance) out for consultation Quality of Advice review - second tranche of legislation finally on the...